ITIL Books and CDs

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ITIL - The IT Infrastructure Library

ITIL is the IT Infrastructure Library. It comprises a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support them.

The following volumes are available:

The ITIL Toolkit

ITIL Service Support

ITIL Service Delivery

The ITIL Toolkit contains a wide range of resources to help explain, simplify and manage the ITIL process. It includes a guide book, checklists, management presentation, fact sheets and template. Purchase Sources ITIL Toolkit Instant download.

Issues covered include: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines. Purchase Sources ITIL Service Support Book ITIL Service Support CD

Issues covered include: service level management; financial management for IT services; IT service continuity management; availability management contingency planning and capacity management Purchase Sources ITIL Service Delivery Book ITIL Service Delivery CD

ICT Infrastructure Management

ITIL Application Management

ITIL Security Management

This volume covers network service management, management of local processors, operations management, computer installation and acceptance and systems management. Purchase Sources ICT Infrastructure Management Book ICT Infrastructure Management CD

This volume covers the software development life cycle and provides details on business change with the emphasis on requirement definitions and implementation. Purchase Sources ITIL Application Management Book ITIL Application Management CD

This volume considers how to organize and maintain the management of security of the IT infrastructure, from the IT manager's point of view Purchase Sources ITIL Security Management Book

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