ITIL Books and CDs

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ITIL Service Delivery - CD

This CD-ROM presents the ITIL approach for service delivery. It covers the aspects that service providers must take into consideration. Issues covered include: service level management; IT service continuity management; availability management; financial management for IT services; contingency planning; capacity management. The major purpose of the text is to show the links and main relationships between all the service management and other infrastructure management processes

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